Our Commitment to Responsible Gaming
maju57 is built on the principle that responsible gaming is not an afterthought — it is a core pillar of everything we do. We understand that for the vast majority of our players across Jakarta, Surabaya, Bandung, Bali, and throughout Indonesia, online gaming is a form of entertainment enjoyed in moderation. We are committed to ensuring it stays that way.
Our responsible gaming framework is designed to give players full transparency and control over their activity. We actively monitor gaming patterns for signs of problem behavior, empower players with practical self-management tools, enforce strict age-verification procedures, and maintain a direct line to support for anyone who needs it. Every feature on the maju57 platform — from deposit limits to complete self-exclusion — is accessible directly through your account settings.
We also recognize that gambling involves real financial risk. Winning is never guaranteed, and no gaming strategy eliminates the house edge over time. We encourage all players to treat their gaming budget as an entertainment expense — money they are comfortable spending, not money needed for essential living costs such as rent, food, school fees, or loan repayments.
Age Restriction — 21+ Only
maju57 enforces a strict minimum age requirement of 21 years for all account holders. This is a non-negotiable standard applied uniformly to every player, regardless of location within Indonesia. We believe protecting young people from the potential harms of gambling is both a legal and moral obligation.
How We Verify Age
Every new account holder is required to complete our Know Your Customer (KYC) identity verification process before making a deposit or withdrawal. This includes submitting a clear copy of their Indonesian National Identity Card (KTP), which carries the holder's date of birth. Accounts where the holder cannot be confirmed as 21 or older are rejected or closed, and any funds are returned.
Protecting Minors in Your Household
If you share a computer, smartphone, or tablet with younger family members, we recommend the following precautions:
- Always log out of your maju57 account when you finish a session — never leave the app open and unattended.
- Set a strong, unique password that children in your household do not know.
- Consider activating parental control software on shared devices to block access to gaming websites at the device level.
- Store your login credentials securely and do not write them down in locations accessible to others.
If you suspect that an underage person has accessed a maju57 account, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.
Player Protection Tools
maju57 provides a comprehensive set of self-management tools built directly into your account. Use them at any time — no waiting period, no approval required.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be tightened immediately; increases take effect after a 24-hour cooling-off period.
Instant ActivationSession Time Limits
Define the maximum amount of time you are permitted to play in a single session. When the limit is reached, you will receive an on-screen notification and be prompted to log out. This tool helps prevent extended play sessions driven by impulse rather than intent.
Instant ActivationTime-Out (Cooling-Off)
Take a short break from gaming by activating a time-out period of 24 hours, 48 hours, or up to 30 days. During a time-out, you cannot log in, place bets, or make deposits. This is ideal if you feel you need a brief pause to regain perspective.
Reversible After Period EndsSelf-Exclusion
If you need a longer break, self-exclusion locks your account for a period of 3 months, 6 months, 1 year, or permanently. Unlike a time-out, self-exclusion cannot be reversed before the chosen period expires. All marketing communications are also suspended.
Minimum 3 MonthsActivity Statements
Request a full breakdown of your gaming activity — deposits, withdrawals, bets placed, wins, losses, and net result — over any period of your choosing. Seeing your actual data in black and white is one of the most powerful ways to make informed decisions.
Available On RequestMarketing Opt-Out
Promotional emails, bonus offers, and push notifications can be triggers for unplanned gaming sessions. You can opt out of all marketing communications at any time through your account settings or by contacting our support team directly.
Instant ActivationQuick Self-Assessment
The following questions are drawn from widely used responsible gaming screening frameworks. Answer honestly — your responses are for your own reflection and are not sent to maju57 or any third party. If you answer "yes" to three or more of these questions, we encourage you to reach out to our support team or a professional counseling service.
Have you ever spent more money on gambling than you originally planned or could afford to lose?
Have you tried to win back money you lost by continuing to play — sometimes referred to as "chasing losses"?
Have you borrowed money, sold personal belongings, or used money intended for essential expenses in order to fund your gambling?
Has gambling caused friction, arguments, or dishonesty in your relationships with family members, a partner, or close friends?
Do you find it difficult to stop playing even when you intend to, or do you feel restless or irritable when you try to cut back?
Have you used gambling as a way to escape stress, anxiety, loneliness, boredom, or other difficult emotions?
Have you ever hidden your gambling activity or the amount of money you have spent from someone close to you?
If you answered "yes" to three or more of the above: Please consider activating a time-out or self-exclusion on your account and reaching out to our support team at [email protected]. You do not have to face this alone — help is available, and taking the first step is a sign of strength, not weakness.
How to Activate Your Responsible Gaming Tools
All player-protection tools are available directly within your maju57 account. Follow these steps to access and apply them:
Log In to Your Account
Access your maju57 account using your registered email address and password. Ensure you are on the official domain https://maju57.cam before entering your credentials.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the dashboard, then select "Account Settings" from the dropdown menu.
Select "Responsible Gaming"
Within Account Settings, locate the "Responsible Gaming" tab. This section houses all available player-protection tools including deposit limits, session limits, time-out, and self-exclusion.
Choose and Configure Your Tool
Select the tool you wish to activate, configure the parameters (e.g., daily deposit limit amount, time-out duration), and confirm. Most restrictions take effect immediately. Limit increases and self-exclusion reversals are subject to a mandatory cooling-off period.
Contact Support if You Need Assistance
If you are unable to locate these settings or prefer to have a team member apply restrictions on your behalf, contact us at [email protected]. Our team will process your request immediately and without judgment.
Healthy Gaming Habits
Responsible gaming is not just about crisis management — it is about building habits that keep gaming enjoyable for the long term. maju57 encourages all players to adopt the following practices as part of their regular approach to online gaming.
- Set a budget before you play — decide on a fixed amount you are comfortable spending before you open any game. Treat this as your entertainment budget for the session, not a target to exceed or recover.
- Set a time limit — decide in advance how long you will play. Use your phone's timer or the session-limit tool in your account to enforce this boundary.
- Never chase losses — if you have reached your budget limit, stop. Increasing your bets or continuing to play in an attempt to recover losses is one of the most common pathways to problem gambling.
- Do not play under the influence — alcohol, stress, fatigue, or emotional distress can impair judgment significantly. Gaming decisions made in these states rarely reflect your true intentions.
- Take regular breaks — step away from the screen periodically during a gaming session. A short break improves decision-making and reduces the risk of impulsive behavior.
- Balance gaming with other activities — gaming should be one of many leisure activities in your life, not the primary one. Maintaining relationships, physical activity, and other hobbies is essential for overall well-being.
- Keep gaming separate from financial stress — gaming to solve a financial problem invariably makes that problem worse. If you are under financial pressure, please speak with a financial counselor rather than turning to gaming for relief.
Our Responsible Gaming Principles
Six commitments that shape how maju57 approaches player welfare every day.
Strict Age Verification
Every player must verify their age through our KYC process before accessing real-money gaming. No exceptions. The minimum age is 21 years for all Indonesian players.
Empowering Self-Management
We give players direct control over their own gaming behavior through deposit limits, session caps, time-outs, and self-exclusion — all accessible without needing to contact support.
Proactive Monitoring
Our risk team monitors account activity for behavioral patterns associated with problem gambling. Where warranted, we may reach out proactively to check in with a player.
Trained Support Staff
Our customer support team receives dedicated training in responsible gaming conversations. They are equipped to assist players sensitively and to connect them with appropriate resources.
Responsible Marketing
We do not target players who have self-excluded or requested a time-out with promotional offers. All bonus communications respect player-set preferences and cooling-off periods.
Transparent Odds & Rules
We clearly display return-to-player (RTP) percentages, game rules, and wagering requirements so players always have the information they need to make informed choices.
Getting Help — You Are Not Alone
Problem gambling is a recognized condition that can affect anyone, regardless of income, background, or how long they have been gaming. If you or someone you care about is showing signs of gambling-related harm, reaching out for help is the most important step you can take.
Contact maju57 Support
Our first point of contact for any player who is concerned about their gaming behavior is our own support team. You can reach us 24 hours a day, 7 days a week, including during Indonesian public holidays such as Idul Fitri, Independence Day (17 August), and Nyepi. Contact us at:
- Email: [email protected]
- Subject Line: "Responsible Gaming Support"
- Live Chat: Available within your account dashboard (WIB timezone, UTC+7)
When you contact us about responsible gaming, your inquiry is treated with complete confidentiality and is handled by a trained team member — not an automated system. We will help you activate the appropriate account restrictions and, if needed, refer you to professional external support organizations.
Professional Counseling Services
For players who need support beyond account restrictions, we recommend speaking with a qualified mental health professional or addiction counselor. In Indonesia, several hospitals and clinics in major cities including Jakarta, Surabaya, and Bandung offer behavioral addiction counseling. Your general practitioner (dokter umum) or local Puskesmas can provide referrals to appropriate services in your area.
Seeking professional help is a private matter and will not affect your account standing with maju57 unless you choose to combine it with a self-exclusion request. Many players find that a combination of account-level tools and professional support provides the most effective pathway to recovery.
Play Smart. Stay in Control.
Explore our other policies or return home — gaming should always be on your terms.
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