Privacy Policy

1. Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "maju57," "We," "Us," "Our" — refers to the maju57 platform, its operators, licensors, and affiliated service providers operating the website at https://maju57.cam.
• "You," "Your," "User," "Player" — refers to any natural person who visits, registers on, or otherwise interacts with the maju57 platform.
• "Personal Data" — any information relating to an identified or identifiable natural person, as defined by applicable data-protection law.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Platform" — the maju57 website (https://maju57.cam), including all pages, features, and associated mobile interfaces.
• "KYC" — Know Your Customer verification procedures used to confirm a player's identity, age, and address.
• "Third-Party Providers" — external companies engaged by maju57 to deliver services such as payment processing, game software, analytics, and customer support.

2. Data We Collect

2.1 Registration Data

When you create a maju57 account, we collect the information you submit in the registration form, including:

• Full legal name
• Email address
• Indonesian mobile phone number
• Date of birth
• Residential address in Indonesia (including city, province, and postal code)
• Chosen username and encrypted password
• Preferred language and currency (IDR / Rupiah)

2.2 Identity Verification (KYC) Data

To comply with anti-money-laundering requirements and confirm that you are at least 21 years of age, we collect identity documents such as:

• Indonesian National Identity Card (KTP) — front and back
• Proof of address (utility bill, bank statement, or government letter dated within three months)
• Selfie photograph taken while holding your KTP
• Additional documents such as source-of-funds letters when required for enhanced due diligence

2.3 Financial Data

When you deposit or withdraw funds, we record transaction-related information, including:

• Payment method type (bank transfer, e-wallet)
• Bank or e-wallet name (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay)
• Account or wallet number associated with the transaction
• Transaction amounts in IDR, timestamps, and reference numbers

We do not store full bank account passwords or full payment-card numbers on our servers. Payment authentication is handled by our regulated third-party payment processors.

2.4 Gaming Activity Data

As part of normal platform operation we record:

• Game sessions, bet amounts, game outcomes, and wagering history
• Sports betting selections, odds accepted, and settlement results
• Bonus claims, wagering progress, and promotional participation
• Account balance changes and wallet transaction logs

2.5 Technical and Usage Data

When you access the Platform, our servers and analytics tools automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, click-path data, and referring URLs
• Cookies, session tokens, and similar tracking identifiers (see Section 11)

2.6 Communications Data

When you contact our customer support team we retain records of:

• Live chat transcripts
• Email correspondence
• Support ticket contents and resolution outcomes
• Feedback, survey responses, and complaint submissions

3. How Data Is Collected

We collect your Personal Data through three principal channels:

1. Directly from you — via registration forms, KYC document uploads, deposit and withdrawal flows, customer-support communications, and any other voluntary interaction with the Platform.
2. Automatically — through server logs, cookies, and analytics tools that record technical and behavioral data each time you visit or use the Platform.
3. From Third Parties — from payment processors confirming transaction status, identity-verification services validating KYC documents, fraud-detection providers, and data-enrichment services that help us maintain accurate account records.

4. Purpose of Processing

maju57 processes your Personal Data solely for the following legitimate purposes:

• Account creation and management — setting up and maintaining your player account.
• Identity verification — confirming your age (21+), identity, and address to comply with KYC obligations.
• Service delivery — operating casino games, live tables, sports-betting markets, and other Platform features.
• Payment processing — executing deposits and withdrawals via Indonesian banks and e-wallets.
• Fraud prevention and security — detecting, investigating, and preventing fraudulent activity, money laundering, and terms violations.
• Customer support — responding to inquiries and resolving disputes raised through live chat, email, or other channels.
• Regulatory compliance — meeting anti-money-laundering, counter-terrorism-financing, and responsible-gaming obligations.
• Responsible gaming — monitoring gaming patterns to identify signs of problem gambling and applying player-protection tools appropriately.
• Marketing communications — sending promotional offers and platform updates where you have provided consent.
• Platform improvement — analyzing aggregated usage data to enhance performance, user experience, and game content.

5. Legal Basis for Processing

maju57 processes your Personal Data on the following legal grounds:

• Contractual necessity — processing required to fulfill the player agreement you accept on registration, including account management, payment processing, and service delivery.
• Legal obligation — processing required to comply with applicable laws, including anti-money-laundering regulations, age-verification requirements, and regulatory reporting duties.
• Legitimate interests — processing pursued for maju57's legitimate business interests such as fraud prevention, platform security, and service improvement, balanced against your rights and expectations.
• Consent — processing carried out on the basis of your explicit consent, primarily for optional marketing communications. You may withdraw consent at any time by contacting support.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

We share Personal Data with trusted third-party providers only to the extent necessary for them to deliver contracted services. Categories of recipients include:

• Payment processors — Indonesian banking networks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) for transaction processing
• Identity-verification services — KYC technology partners that validate documents and perform liveness checks
• Game software providers — licensed studios providing casino games and live dealer content (game studios receive only session metadata, not personally identifiable account details)
• Fraud-prevention providers — risk-scoring services that analyze transaction patterns
• Cloud infrastructure providers — data hosting and content-delivery services operating under strict data-processing agreements
• Customer-support tools — live-chat and ticketing platforms used to manage support interactions

All third-party providers are bound by contractual data-processing agreements that restrict their use of your data to the specific service they provide and require them to maintain appropriate security standards.

6.2 Regulatory and Law-Enforcement Disclosure

We may disclose Personal Data to government authorities, regulatory bodies, or law-enforcement agencies when legally compelled to do so by valid legal process, or when disclosure is necessary to prevent imminent harm, fraud, or criminal activity. We will notify you of such requests where legally permitted.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure the acquiring entity is bound by privacy obligations at least as protective as those in this Policy.

6.4 No Sale of Data

maju57 does not sell, rent, or trade your Personal Data to third parties for their independent marketing purposes. Any data sharing is strictly limited to the service-delivery and compliance purposes described above.

7. International Data Transfers

maju57 may transfer your Personal Data to servers or service providers located outside Indonesia. When such transfers occur, we implement appropriate safeguards to ensure your data receives a level of protection equivalent to applicable Indonesian and international data-protection standards. Safeguards include contractual clauses with data recipients and, where available, transfers to jurisdictions recognized as providing adequate protection.

8. Data Retention

We retain your Personal Data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods include:

• Account and KYC records — retained for a minimum of five (5) years from account closure, as required by anti-money-laundering regulations
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction
• Gaming activity logs — retained for three (3) years from account closure or final activity date
• Customer support records — retained for two (2) years from ticket resolution
• Technical logs and IP records — retained for twelve (12) months
• Marketing consent records — retained until you withdraw consent, plus six (6) months for audit purposes

After applicable retention periods expire, Personal Data is securely deleted or anonymized in accordance with our secure deletion procedures.

9. Data Security

maju57 employs industry-standard technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is encrypted in transit
• Encryption at rest — sensitive data stored on our servers is encrypted using AES-256 or equivalent standards
• Access controls — Personal Data is accessible only to authorized personnel who require it to perform their duties, enforced through role-based access controls and multi-factor authentication
• Regular security audits — our infrastructure undergoes periodic penetration testing and vulnerability assessments by independent security firms
• Segregated player funds — financial balances are held in accounts separate from operational funds to protect player assets
• Incident response — we maintain a documented data-breach response procedure; in the event of a breach affecting your rights, we will notify you without undue delay as required by applicable law

While we implement robust safeguards, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring your own device security. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

10. Your Rights

Subject to applicable law and our obligations under anti-money-laundering and gaming regulations, you hold the following rights in respect of your Personal Data:

• Right of access — you may request a copy of the Personal Data we hold about you, including the categories of data, purposes of processing, and recipients.
• Right to rectification — you may request correction of inaccurate or incomplete Personal Data. You can update basic profile information directly within your account settings.
• Right to erasure — you may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction — you may request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability — where processing is based on your consent or a contract with you, you may request a machine-readable copy of the data you provided to us.
• Right to object — you may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent — where processing relies on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request." We will respond within 30 days. Please note that certain rights may be limited where retaining or processing your data is required to comply with legal obligations or to defend against legal claims.

11. Cookies & Tracking Technologies

11.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognize your device on subsequent visits, remember preferences, and collect usage information. maju57 uses both first-party cookies (set by us) and third-party cookies (set by service providers acting on our behalf).

11.2 Types of Cookies We Use

• Strictly Necessary Cookies — essential for the Platform to function. They enable core features such as account login, session management, and security checks. These cookies cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies — collect anonymized data about how users interact with the Platform, including pages visited and errors encountered, to help us improve site performance and user experience.
• Functional Cookies — remember your preferences such as language settings, game history filters, and preferred payment methods to personalize your experience.
• Security Cookies — used to detect fraudulent activity, unusual login patterns, and bot traffic to protect your account and the integrity of the Platform.

11.3 Managing Cookies

You can control non-essential cookies through your browser settings, which allow you to block, delete, or receive alerts for cookies. Please note that disabling certain cookies may reduce Platform functionality. Strictly necessary and security cookies are required for normal operation and cannot be selectively disabled through browser settings alone.

11.4 Similar Tracking Technologies

In addition to cookies, we may use web beacons (pixel tags), local storage objects, and session tokens for similar purposes. These technologies operate according to the same principles described above and are subject to the same consent and opt-out mechanisms.

12. Minors

maju57 services are strictly intended for adults who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21. If you believe a minor has created an account or provided Personal Data to us, please contact [email protected] immediately. Upon confirmation, we will promptly close the account and delete all associated Personal Data. Our KYC verification process is specifically designed to prevent underage registration by requiring documentary proof of age from every account holder.

13. Policy Changes

maju57 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform operations. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on the Platform informing users of the update
• Where required by law, notify registered users directly by email

Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please reach out to our team through the following channel:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Rights Request"
• Response Time: We aim to respond to all privacy-related inquiries within 3 business days (WIB)

Our customer support team is staffed by Indonesian-speaking agents available 24 hours a day, 7 days a week, and is equipped to handle privacy and data-protection inquiries with the appropriate level of care and confidentiality.

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Acknowledgment: By using the maju57 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your Personal Data as described herein. This Policy forms part of the overall agreement between you and maju57 alongside our Terms & Conditions.